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Terms of Service |
- The Company's service plan
package is valid for the
purchase of the date of 3
months. The company provided
services to an hour as a
"basic service units", each
ticket equivalent to 1 hour
service time.
- The company offer "no
questions asked refund
protection", the customer
after the purchase of
packages, if for any reason
for termination of service,
the date of purchase,
request a refund within 30
days. (The most important
matter a refund does not
apply to any free gifts or
special delivery of
packages)
- Our company provides the
service time for each 3
hours or more, in the
beginning of each
pre-service, the customer
must provide the same
service time of the packages
handed over to the company
home attendants.
- The Company will only be
consistent with the customer
ID of the address of
registration information to
provide services, and the
right to refuse to customer
requirements to provide
services in any other
address.
- The Company and the
Company's home attendants
have the right to reject any
unreasonable or a high risk
job requirements.
- The Company's attendants, if
a result of late has been to
shorten service time,
customers will be able to
service the next day that
the difference between
compensation for their time,
without any additional
charges; but as a result of
the customer personal
reasons or incidents have
been shortened scheduled
service hours, the
difference would not be
compensated.
- The company accepts customer
reservation services, date
and time, it will take two
working days in order to
make proper arrangements.
- Customer's request to cancel
or change the service date
and time are required to
have a working day before
the date of appointment. the
company suggested that if
the lack of a working day,
the Company shall be
entitled to charge their $75
Hong Kong dollars (or a
ticket) of the
administrative costs.
- If customer breaking the
appointment on the service
day, the Company shall be
entitled to charge their $75
Hong Kong dollars (or a
ticket) for the
administrative costs.
- For customers booking the
evening service, please
refer to the evening service
hours to be completed before
10 p.m.
- The company accepts hosting
home key, in order to
provide in home services,
and we will issue a receipt
for verification. Customers
to purchase your own home
insurance; if,
unfortunately, our company
lost the door key by the
host will be the
circumstances of
compensation, the maximum
amounting to HK 200.
- In the Hong Kong Observatory
hoisted the No. 8 (or above)
or a black rainstorm warning
signal , all appointments of
the service will be
automatically canceled if
the alarm on the same day is
lowered before 13:00, then
the afternoon appointment of
the service will be remained
normal.
- Customers who fail to
pre-paid service fee on time
(ie, the cost of purchase of
package), or late payment of
other costs, the Company has
the right to suspend
provision of any services.
- Customer must provide the
appropriate support tools,
such as: long handle, solid
ladders and so on.
- If customers have pets,
please tell the company when
making a appointment.
- Customers should carefully
locked private property, the
company's home attendant
before leaving the
customer's premises, it will
certainly please the clients
first count of private
property in order to avoid
misunderstanding; clients
such as the spot was found
lost property, shall
immediately inform the
police and notify the
Company, the the company
will certainly provide
information and make every
effort to assist the police
investigation.
- If any object damage, the
company will provide
customers the maximum
compensation is $200 Hong
Kong dollars.
- Customers can not directly
contact the our home
attendant or make an
appointment for additional
work requirements; customers
should call our Customer
Service Hotline 3101 9396
requests for assistance, the
company will certainly make
proper arrangements.
- Clients if move home should
notify the Company update
the customer information.
- If the client returns with
the facts of the false
information, the Company has
the right to refuse to
provide any services; and
the services been provide
will charging the customers
(meaning has been serving
the time) HK 100 for special
fees, and all other tickets
will not be refund.
- The Company have the right
in reasonable circumstances,
changing the terms and
conditions for this service
at any time, the Company
reserves all for right of
final decision.
- If packages are overdue,
that will automatically
expire, no replacement
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